Metodi di pagamento

1. Accepted methods

To ensure a controlled and traceable payment process, only the following circuits are currently accepted:

Visa

Mastercard

All transactions are made in Euro (€).

Payment methods such as cash on delivery, cash, bank transfer or cryptocurrencies are not provided.

2. Security and compliance

Payment operations are carried out through regulated channels and include various protection measures:

use of TLS/SSL protocols for secure data transmission;

integration with PCI-DSS compliant gateways;

no storage of sensitive card data (full number, expiry date or CVV);

processing of personal data in compliance with Regulation (EU) 2016/679 – GDPR.

3. Prices and transparency

In relation to the amounts displayed:

the DDP (Delivered Duty Paid) model is applied, with customs duties and customs clearance costs included;

the amount shown at checkout represents the total to be paid, with an indication of the applicable items.

4. Payment procedure

The payment process generally follows these steps:

verification of order details, delivery address and total amount;

selection of the Visa or Mastercard circuit;

entering card details (number, expiry date, CVV and cardholder);

confirmation of the operation.

Following the completion of the payment, a summary communication of the order is generated.

In case of non-completion, it is possible to try with another card or contact assistance using the contact details provided.

5. Indications on refunds

If a refund is applicable according to the policies in force, the following general conditions apply:

refund method: re-credit to the card used for payment;

card validity: the card must be active;

processing times: the refund request is generally processed within 1–3 working days;

crediting times: the availability of the amount may take 3–7 working days, depending on banking processes.

In case of failure to display the credit within a reasonable period, it is possible to contact assistance by providing the order references.

6. Assistance and contacts

For questions relating to payment methods, invoicing or refunds, you can use the following channels:

Store: CasaPail

Phone: +39 389 474 6193

E-mail: info@casapail.com

address: Via Colle Giannico 12, 66041 Monte Marcone Chieti, Italy

Hours: Monday to Friday, 9:00–12:30 / 14:00–18:00 (CET)